Frequently Asked Questions

A project coordinator visits your home, measures every opening with a laser level, checks frame condition with a moisture meter, and photographs existing conditions. You receive a written quote before we leave, with frame type, glass spec, hardware, and installation details spelled out. The appointment takes 45-90 minutes depending on home size. We serve Doral, Hialeah Gardens, Miami Lakes, and surrounding areas.

Most Doral homes see 8-12 windows completed in one day, with a two-person crew working from 8 AM to 4 PM. Larger projects or impact-rated installations with structural anchoring may extend to two days. We give you a specific start date and arrival window, and text when the crew is en route. Clause 2 of The Haven Standard: arrive on schedule.

Someone 18 or older needs to be present at start and finish so we can review the scope, sign off on completion, and hand you the warranty packet. Many Doral homeowners step out during the middle of the workday - we lock up, alarm if you have one, and text updates. The crew lead's name and photo are sent to you the evening before.

Move furniture three feet from windows, remove wall hangings on adjacent walls, and clear driveways or gated entries for our material delivery. In Doral's summer thunderstorm season, we also ask you to confirm we have covered access in case weather shifts. We bring drop cloths, HEPA vacuums, and shoe covers - your floors stay protected.

Every window and door we install in Doral meets or exceeds Miami-Dade County's High Velocity Hurricane Zone requirements. We pull permits through the county, schedule required inspections, and do not collect final payment until inspections pass. Our crews carry the NOA documentation for every impact product we install. This is standard for Doral, not an upgrade.

We work with ECO Window Systems and ViewLux for vinyl and aluminum impact-rated product lines, selected for their Miami-Dade NOA approvals and local parts availability. We also source Mr-Glass laminated impact packages for custom applications. Every brand we carry is chosen for documented performance in South Florida's salt air and UV exposure, not showroom appeal alone.

Yes. We photograph your existing profiles, measure sash dimensions and sightline widths, and source matching or complementary frames from our supplier lines. In older Doral neighborhoods like Doral Isles and Doral Park, we regularly match 1990s-era single-hung profiles with modern impact-rated equivalents. The sightline - that visible glass edge inside the frame - stays consistent so the look doesn't change even when the performance does.

We repair operable hardware, balances, weatherstripping, and insulated glass unit seal failures when the frame itself is sound. If the frame is rotted, out of square, or non-impact-rated in an HVHZ zone, we recommend full replacement for code compliance and long-term value. We'll show you photos of what we found and quote both paths when repair is viable.

Every pro working under our name is required to hold the license and insurance Florida requires for window and door installation. Sonia Raman, who leads our Doral branch, ensures every crew's credentials are current and documented. License numbers are provided on your written quote and posted on the job site, per Miami-Dade County requirements. We carry general liability and workers compensation coverage.

The crews installing in Doral, Hialeah, and Miami Lakes work under our name and our Haven Standard requirements. We verify licensing, insurance, and background checks for every installer who represents us. Clause 3 of The Haven Standard: verified crews, with documentation you can request.

Yes. We handle permit application, fee payment, and inspection scheduling with Miami-Dade County for every project that requires it. Most full-frame replacements in Doral need a permit; insert replacements in existing sound frames sometimes do not. We determine this during your estimate and include permit costs as a line item. You do not visit the building department yourself.

Broken glass exposing your home to weather or security risk, a door that won't lock, or impact damage after a storm that compromises your envelope. Our phone is answered 24/7, and a live coordinator connects you with the local team for same-day board-up or temporary securing. Full replacement follows once measurements and permits are in order.

For genuine emergencies - shattered glass, failed locks, post-storm damage - we aim to have temporary protection in place the same day you call. Our coordinator dispatches the nearest available crew from our Doral-based team. Permanent replacement depends on product availability and permit timing, but your home stays secure in the interim.

We install permanent impact-rated windows and doors so you never need to board up again. If you have non-impact products and a storm is approaching, we recommend plywood or shutter systems installed well ahead of evacuation orders. We do not perform last-minute board-up - the demand exceeds safe installation capacity, and improperly secured plywood becomes debris in high winds.

Every installation carries a written workmanship warranty, and every product carries the manufacturer's warranty for glass, frame, and hardware. We register your warranties and deliver the documentation at completion. Clause 5 of The Haven Standard: no surprises, including warranty coverage you didn't know you had. Specific terms vary by product line and are spelled out in your quote.

Call (786) 460-1563 and speak with our coordinator, who routes service requests to the local team. We document every callback with photos and a written record, same as we document the original installation. Most issues - seal failure, hardware adjustment, air infiltration - are resolved in one visit. Our goal is fixing it, not debating whose fault it was.

Manufacturer product warranties typically transfer to subsequent owners with proper documentation. Our workmanship warranty covers the original installation and is tied to the property. We provide a warranty packet at completion that you can hand to buyers or title companies. In Doral's active resale market, this documentation often becomes a selling point.

The Haven Standard is the five-clause promise that governs every job we do: Have it in writing (flat price, scope, warranty before work starts); Arrive on schedule (named tech, text en route); Verified crews (licensed, insured, documented); Evidence on every job (photos, readings, records you keep); No surprises (no upsell, no scope creep, no "while we're in here"). It was developed in 2012 and applies to every Sightline branch, including ours in Doral.

Written by Sonia Raman, Owner at Sightline Windows & Doors Doral, serving Doral, Hialeah, Miami Lakes, and surrounding communities since 2012.